How fast is shipping?
We will dispatch your order within 1-3 business days of placing your order. Shipping times vary depending on your location in the world, but you can expect to receive your order within 10 days maximum. Please note that personalised and custom orders may take up tp 20days as these are made to order.
For more information please read our full shipping policy:
SHIPPING POLICY: Orders are processed, packaged and dispatched within 1-3 business days. Orders placed over the weekend are dispatched on Mondays.
Most orders should arrive within 10-15 Days max, but we do strive to have them arrive sooner.
Please note that personalised and custom items may take 14-20 business days as these are made to order.
Premium products that are gift wrapped incur a faster shipping fee and will arrive within 3-5 working days.
Worldwide shipping is available on all orders and is calculated at checkout.
Factors such as delayed logistics and customs clearings may have an impact on the delivery time of some items.
We strive to keep our prices as low as possible and close to the factory outlet price where we can, so that our customers are receiving the best value for money. This means we use standard delivery and national postal services such as Royal Mail to deliver your items. If you require an expedited delivery or courier service please contact us to discuss the alternative delivery options.
Once an order has been dispatched we are unable to change the delivery method, so please contact us as soon as you can if you have already placed an order and have a query with the delivery option.
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 21 business days for UK orders and 30 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed. Parcels marked as 'Delivered' by postal services cannot be refunded as a missing or delayed order.
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
Do you ship globally?
Yes we do! We use global couriers and postal services who operate independently from Satin and Sox.
Shipping rates may vary depending on your location, and are calculated at check out. Please note that shipping and postal fees are non refundable.
Can I amend my order?
We aim to efficiently process orders within 3 days, whilst remaining open to accommodating changes. The quickest way to get a hold of us is by emailing us at sales@satinandsox.com Please be sure to include your order number and let us know what changes need to be made.
What is your exchange/refund policy?
• Returns must be in brand new condition, with original packaging and proof of purchase.
• Returns must be initiated within 7 days of the order delivery date.
• Customer is responsible for return shipping cost.
You can now request a return via your online account with us. Just log in using the email provided when you placed your order, and click 'Request Return'
https://www.satinandsox.com/account/login
Your feedback is extremely important to us. We do not require you to give us a reason for your refund, but it does help us to improve our products.
Please give a brief outline as to why you were not satisfied with your purchase, so we can make it right for you and our other customers! Thank You!
Please note we do not refund final sale items. Our full refund policy and further information can be found here:
How do I know what size I need?
We will always try to include a size chart in each product where possible, or we include honest feedback about sizing in each description. If you can't see this information and need further assistance please reach out to us on the chat box below and we will do our best to find the right fit for you.
We hope to clear up any questions or queries you may have here, however you can always reach out and speak with us via the speech bubble or contact us page, if you need to know something else..