Shipping Policy

SHIPPING POLICY: Orders are processed, packaged and dispatched within 1-3 business days. Orders placed over the weekend are dispatched on Mondays.

Most orders should arrive within 10-15 Days max, but we do strive to have them arrive sooner. 

Please note that personalised and custom items may take 14-20 business days as these are made to order. 

Premium products that are gift wrapped incur a faster shipping fee and will arrive within 3-5 working days.

Worldwide shipping is available on all orders and is calculated at checkout. 

Factors such as delayed logistics and customs clearings may have an impact on the delivery time of some items.

We strive to keep our prices as low as possible and close to the factory outlet price where we can, so that our customers are receiving the best value for money. This means we use standard delivery and national postal services such as Royal Mail to deliver your items. If you require an expedited delivery or courier service please contact us to discuss the alternative delivery options.

Once an order has been dispatched we are unable to change the delivery method, so please contact us as soon as you can if you have already placed an order and have a query with the delivery option. 

DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 21 business days for UK orders and 30 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed. Parcels marked as 'Delivered' by postal services cannot be refunded as a missing or delayed order. 

WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.